Update case records when payment request status changes
Update case records when payment request status changes
You have payment requests changing status without case context, leaving owners unsure. Owners and billing staff get updated case subject and notes so they can act before the next billing run.
Overview
When payment requests move to final statuses, case owners and billing staff often lack context and waste time chasing details. This flow writes the payment status into the case and pings the owner so reconciliations and follow-ups happen before the next billing run.