Update case records from service reports same day

Your service reports arrive missing ratings and oil-level warnings, leaving cases without technician-ready context. Managers get updated case records and alerts so issues are triaged the same day.

Overview

Subcontractor reports frequently arrive with partial ratings and unflagged oil levels, leaving cases unprepared for field action. This flow writes ratings and notes to the related Case and sends alerts so technical issues are triaged and addressed the same day.