Update case record when inbox assignee is set
Update case record when inbox assignee is set
Your inbox assignee changes don't reach the master case record, forcing case managers to reconcile ownership manually. Keep ownership current so teams respond to clients same day.
Overview
When inbox ownership doesn't flow into the master case database, case managers waste time reconciling and response SLAs slip. This flow writes the inbox assignee into the central record so ownership is clear and teams can respond same day.