Update case owner when client review employee is changed
Update case owner when client review employee is changed
Your review records lose owner context when the linked employee changes, causing routing gaps and slower support. It keeps case ownership correct so support managers can triage faster same day.
Overview
When the employee linked to a client review changes, cases can be routed to the wrong owner and slow response times. This flow updates both the review row and the case owner so support managers get correct ownership and can triage and act same day.