Update case owner in master database from inbox events
Update case owner in master database from inbox events
Your inbox assignment changes don't reach the master record, leaving case ownership unclear and responses delayed. It keeps ownership synced so support managers can route follow-ups within minutes.
Overview
When inbox rules reassign conversations, the master record should reflect that immediately. This flow eliminates manual updates and misroutes, giving support managers accurate ownership and enabling routed follow-ups within minutes.