Update case due date from incoming issue webhook
Update case due date from incoming issue webhook
Your case due dates go out of sync when external trackers update schedules, leaving agents with wrong timelines and delayed customer updates. Keep case timelines accurate so agents act within minutes.
Overview
External issue schedule changes can leave cases with stale due dates and create avoidable SLA risk. This flow updates Case due dates from incoming webhooks so agents and coordinators get accurate timelines and can act within minutes.