Update case domain from external issue webhook event
Update case domain from external issue webhook event
When an issue's domain changes but the linked case isn't updated, your support reps lack account context for triage. Keep Case domain fields current so agents can prioritize and respond within SLA.
Overview
Support cases often lose crucial account context when external issue trackers change domain assignments; this flow writes the updated domain onto the Case so agents see correct context instantly. That reduces misrouting and helps teams meet SLA response windows.