Update case category from new support case record

You receive unclassified support cases in your queue, so agents lack clear next steps for triage. The workflow classifies and tags cases so agents get routed and can act same day.

Overview

Unclassified cases slow triage and lead to misrouted work; this flow uses an AI classifier to pick exact case categories and immediately write them back to the case record. The triage team sees routed, actionable cases and can act within minutes, reducing downstream delays.