Update case and notify stakeholders when site ready
Update case and notify stakeholders when site ready
Your project board's ready-for-launch updates aren't reflected in service cases, delaying monitoring startup and leaving account teams without launch context. Cases are updated and teams notified so monitoring and account teams can act same day.
Overview
When a site row is marked ready on your project board, this keeps the customer service case current and notifies stakeholders, eliminating manual handoffs. That gives account managers and monitoring operations the context to begin monitoring that night and complete handoff same day.