Update cancelled opportunity, add note, and notify rep
Update cancelled opportunity, add note, and notify rep
You miss cancellation context for scheduled calls, leaving deals with outdated stages. Mark the deal closed and add the cancellation note so reps can act the same day.
Overview
Cancellation events should never leave deals in limbo; this flow closes the loop by moving cancelled bookings to the configured closed stage and attaching the cancellation reason. That preserves pipeline accuracy and gives reps immediate context to act the same day.