Update booking cancellation status from customer form entries
Update booking cancellation status from customer form entries
Old cancellation flags can persist after a customer resubmits, causing extra confirmation calls and blocked slots. You get statuses cleared automatically so front-desk sees availability before same-day appointments.
Overview
Stale cancellation flags force your front-desk to spend time calling customers and can block valuable same-day slots. This flow clears those flags within minutes of a reconfirmation, so staff sees accurate availability before same-day appointments.