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Update agent presence to away at shift end

Update agent presence to away at shift end

Your support agents staying online after 5pm route tickets to unavailable staff and delay triage. Get agent availability corrected before after-hours routing and protect SLAs by shift end.

Update agent presence to away at shift end

Overview

Online agent statuses at shift end often misroute tickets to unavailable staff, increasing triage delays. This flow flips agents to away at 5pm on weekdays so routing reflects true coverage and your support leads protect SLAs before after-hours.

Update agent presence to away at shift end