Update agent availability, remove tags, and notify team

Your agents' OOO calendar events leave tickets tagged and routing paused, causing unassigned calls and stalled tickets. Resume availability and clean tags so tickets and calls restart same day.

Overview

When an agent returns from out-of-office, stale tags and paused routing create hidden work and delayed responses — this flow restores availability across routing and support records and alerts your ops staff. Tickets and calls start routing correctly within minutes and technical leads regain accurate ownership visibility same day.