Update active shift flag for round-robin routing weekdays
Update active shift flag for round-robin routing weekdays
Your shift state is not updated centrally at handover, causing on-call routing to point to the wrong queue. It keeps routing and incident owners aligned at the 3:00 PM handover, effective same day.
Overview
Automate the 3:00 PM handover so the system-wide shift marker updates without manual steps. That prevents misrouted incidents at changeover and keeps on-call coordinators and routing services aligned at each weekday handover.