Update 2FA reset task with persona details from webhook
Update 2FA reset task with persona details from webhook
Your 2FA reset tasks miss persona details, forcing agents to request identity info and delaying verification. It fills task fields with persona data so agents can verify and close resets same day.
Overview
Inbound identity submissions often arrive unlinked to support tasks, forcing agents into manual lookups and delaying secure resets. This flow attaches persona data to the corresponding task so agents can verify identities and close 2FA resets the same day.