Unassign idle tickets each weekday morning to reset queues

Your tickets stay assigned to unavailable agents, creating stalled responses. Clear assignments each weekday morning so supervisors can reassign work before the shift.

Overview

Stale assignments leave your queues uneven and delay customer responses; a short daily sweep reclaims work from inactive agents and returns tickets to the unassigned pool. That gives supervisors a clean queue every morning and reduces first-shift triage bottlenecks.