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Turn all on-shift agents offline at 5:30pm daily

Turn all on-shift agents offline at 5:30pm daily

Your agents can stay available after close, directing calls to unattended lines and delaying issue resolution. Mark agents offline automatically to restore correct routing and meet SLAs by nightfall.

Turn all on-shift agents offline at 5:30pm daily

Overview

End-of-day availability mistakes send calls to the wrong place and stretch support SLAs. This flow ensures on-shift agents are marked offline at 5:30pm daily, so calls route correctly and managers don’t inherit overnight queues.

Turn all on-shift agents offline at 5:30pm daily