Trigger follow-up workflow from team mention for tickets

Your ticket-related mentions in team channels leave triage stalled and require manual handoffs. Start the configured follow-up so coordinators begin next steps automatically, often within minutes.

Overview

Mentions with ticket context often stall triage and create manual follow-ups; this flow kicks your configured RPA when a qualifying mention appears so coordinators don't miss tickets. Expect follow-up runs within minutes, producing faster handoffs and clearer owner assignment before SLA windows.