Trigger agent workflow and log incoming text threads
Trigger agent workflow and log incoming text threads
Your incoming chat messages arrive untracked, forcing agents to search for prior context across tools. You get consolidated message threads and an automated agent flow for same-day responses.
Overview
When chat volume spikes, agents waste time hunting for conversation history; this flow consolidates messages and launches the right agent workflow automatically. Support leads get complete threads and automated handling within minutes, reducing manual context-gathering before SLA windows.