Triage inbox and route messages automatically
Prioritize emails and Slack messages, summarize them, and route to the right channel or create Jira tickets
Overview
Managing a high-volume inbox or shared queue means spending time reading and sorting before you can act. This template handles the triage, prioritizing messages, summarizing them, and routing them to the right place, so you can focus on what actually needs your attention.
How it works
- Checks your Gmail inbox for unread messages
- Checks the specified Slack channel for unread messages
- Assigns a priority and writes a one-line summary for each
- Routes messages to the appropriate Slack channel or creates a Jira ticket
- Flags ambiguous items for your review before taking action
Who this is for
Operations managers, support leads, and anyone managing shared inboxes or queues who wants to automate message triage and routing.
Suggested prompt
Check my Gmail inbox and any unread messages in [1. Slack channel name]. For each one, assign a priority, write a one-line summary, and either route it to the right Slack channel or create a Jira ticket with the relevant details. Flag anything ambiguous for me to review before you act.
Frequently asked questions
How does it decide where to route messages?
It analyzes the content and context of each message to determine the appropriate destination based on your connected channels and project settings.
What happens with ambiguous messages?
They get flagged for your review so you can decide how to handle them before any action is taken.
Can I customize the priority levels?
Yes, you can modify the prompt to define your own priority criteria or labels.
Does this work with other ticketing systems?
Yes, you can swap Jira for Asana, Linear, or another project management tool connected to your MCP server.