Track ended qualification calls for daily team reporting
Track ended qualification calls for daily team reporting
Your qualification call hangups are spread across queues, leaving you blind to daily lead triage volumes and agent workload. Get accurate call counts for coaching and reporting the same day.
Overview
If ended qualification calls aren’t tracked, you miss lead triage patterns and delay coaching. This flow captures each ended qualification call and updates a central counter so managers get same-day call volume for prioritization and coaching.