Tag & route webhook conversations into triage queues
Tag & route webhook conversations into triage queues
Your incoming webhook messages arrive untagged, forcing agents to triage manually and delaying customer replies. You get consistent triage tags so issues are routed the same day.
Overview
When external systems POST untagged conversation events, your team wastes time manually triaging and SLAs slip. This flow applies triage tags automatically so agents see prioritized threads and route or escalate issues the same day.