Tag past-due community members with installment hold tag
Tag past-due community members with installment hold tag
Your community members with overdue payments aren't flagged, leaving staff unaware of access risk. They receive a hold tag so billing and community teams can act the same day.
Overview
Unflagged overdue members create surprise access and billing friction; tagging them automatically gives billing and community teams a single source of truth. That lets staff start recovery outreach and resolve access issues the same day.