Tag long-running support tickets for 21-day follow-up reminders
Tag long-running support tickets for 21-day follow-up reminders
Your claims cases linger in the initial phase without outreach, delaying customer updates and resolution. Tagged tickets prompt coordinators and agents to schedule follow-up ahead of 21-day checkpoint.
Overview
Stop letting claims linger without outreach—this workflow flags long-running cases and surfaces them to coordinators ahead of the 21-day checkpoint. That means agents get clear, prioritized tickets to act on the same business day the follow-up is due.