Tag CSAT comments and update your feedback sheet
Tag CSAT comments and update your feedback sheet
Your CSAT rows lack consistent topic tags, leaving analysts unable to prioritize trends and escalations. Get tags added to each row so your CX team can spot risks and act same day.
Overview
Unstructured CSAT comments slow our ability to detect product and payment issues. This flow normalizes comment tagging and writes topic labels back into your feedback sheet so analysts and program coordinators can triage trends and act same day.