Support ops: update learner tickets when tag applied

Support agents miss ticket updates when learners get the proofreading and editing watched tag, causing redundant outreach and stalled onboarding. This updates tickets so agents act on progress.

Overview

Missed learner progress tags force support agents into redundant outreach and delay onboarding completion. This workflow ensures learner tickets reflect watched modules so agents act on current progress, eliminating unnecessary follow-ups and improving handoffs.

Notable Features

Update ticket fields on tag
Add timeline note to ticket
Notify agents of learner progress