Support ops: notify customers on board status changes

Support agents miss board status changes, leaving customers with stale updates and repeat tickets. Send templated notifications when status changes so customers stay informed and follow-ups drop.

Overview

Missed status messages generate repeat tickets and frustrate customers—support ops needs reliable outreach. This workflow turns board status changes into templated customer notifications and logged case activity, so support agents see fewer follow-ups and response clarity improves.

Notable Features

Send templated status messages instantly
Route updates to correct customer channel
Log outbound notifications to case