Support ops: Never miss alcohol interlock re-engagement texts

Support agents miss alcohol interlock requests when incoming alerts go unhandled, causing compliance risk. Send SMS from incoming alerts so agents re-engage contacts within minutes and close outstanding requests.

Overview

Missed alcohol interlock requests create compliance risk and frustrate customers. Converting incoming alerts into immediate SMS outreaches and ticket notes lets support ops re-engage contacts quickly, eliminating manual outreach and giving support teams faster response times.

Notable Features

Send SMS from incoming alerts
Filter invalid or missing numbers
Log messages to support tickets