Support ops: keep patient prescriptions accurate and current

Customer support ops miss partner approval emails, leaving prescription and order-status blank and blocking fulfillment. It updates client records on approval so ops can process orders.

Overview

Partner approval emails that never reach client records leave support ops with incomplete prescriptions and blocked fulfillment, risking patient access. This workflow captures approvals, writes prescription and order-status into client records, and gives ops clear order visibility so processing starts without manual handoffs.

Notable Features

Update patient prescription fields
Record order-status on approvals
Alert ops when records change