Support ops: Keep 5-star customers flagged for outreach

Support agents miss 5-star conversations, causing review teams to overlook satisfied advocates and blind spots in support-quality reporting. This workflow tags contacts after a 5-star CSAT so review teams capture advocates for follow-up.

Overview

Support ops lose advocacy opportunities when 5-star CSATs slip through ticket queues, risking missed reviews and unclear quality signals. This workflow ensures every 5-star contact is tagged and routed to review and outreach pipelines, preventing missed follow-ups and surfacing reliable support-quality signals. That means review teams capture advocates more consistently and support leaders get a cleaner quality feed.

Notable Features

Tag contacts after 5-star CSAT
Notify review and outreach teams
Add label for satisfied customers