Support ops: Create maintenance requests from support tickets

Customer support ops miss unit service tickets in busy inboxes, causing work orders to be delayed or overlooked. The flow creates maintenance requests from tickets so ops staff start work orders faster.

Overview

Missed maintenance requests create reactive repairs and unhappy residents; manual handoffs are the weak link in your process. This workflow converts each support ticket into a tracked maintenance request and notifies ops, delivering faster handoffs and fewer missed work orders.

Notable Features

Create maintenance requests from tickets
Route requests to operations queues
Attach original ticket details automatically