Support ops: capture patient feedback after device return

Support agents miss patient feedback when devices are marked returned, delaying follow-up and case closure. Send surveys after return so agents capture fresh feedback and close follow-ups faster.

Overview

Missed patient feedback keeps support cases open and delays clinical follow-up. This workflow sends post-return surveys, logs responses to the patient record, and closes follow-ups so support ops capture timely feedback and reduce open cases. Support ops report cleaner patient records and faster follow-up closure.

Notable Features

Send survey email after return
Log responses to patient record
Mark follow-ups complete on response