Support ops: capture chatbot summaries and KPIs for triage

Support ops miss context when chatbot chats go unlogged, raising SLA risk and hindering triage. Capture a summary, timestamp, and KPIs so agents prioritize and assign follow-up within minutes.

Overview

Missed chatbot logs create SLA risk and make triage slow and error-prone. Converting each ended chatbot conversation into a summarized record with KPIs and timestamps lets support ops prioritize, assign follow-up, and reduce missed handoffs so agents can resolve issues more reliably.

Notable Features

Create summarized support records
Extract performance KPIs from chats
Notify agents for required follow-up