Support ops: attach field photos to service orders

Support ops lose field photos when orders hit Field Work Complete, leaving support without visual proof. It attaches photos to the service order so support agents have visual notes for inquiries.

Overview

Missing field photos leave support teams unable to validate work and prolong case resolution. This workflow ensures every field image attaches to the service order when status changes to Field Work Complete, eliminating documentation gaps so support agents have visual proof for inquiries and smoother handoffs.

Notable Features

Attach field photos to records
Trigger on status change
Notify support with attachments