Support ops alert furniture content owners in thread

Customer support ops miss furniture content requests in Slack threads, creating delayed fixes and frustrated shoppers. Alert the assigned owner in the original thread so issues are triaged and ownership is clear.

Overview

Outdated product content and unseen support messages create bottlenecks for furniture brands and frustrate shoppers. This workflow routes each content request into the original thread and pings the assigned owner, restoring accountability and ensuring issues are triaged so follow-ups don't slip through.

Notable Features

Send threaded alerts to owners
Find owner from content roster
Post reminders for untriaged requests