Support engineers: capture product IDs from post-sale messages
Support engineers: capture product IDs from post-sale messages
Support engineers miss product codes in post-sale chats, delaying triage. Reply option 6 with a standard product-code request and create a ticket so support engineers can triage faster.
Overview
Missed product codes force support engineers into manual back-and-forth, delaying triage and frustrating post-sale customers. Route every option-6 message to send standard product-code instructions and create a ticket, so support engineers can start triage faster and eliminate missed follow-ups.
Notable Features
- Send standardized post-sale instructions
- Capture product codes into tickets
- Notify support engineers immediately