Support agents: see unassigned inbox summary each morning
Support agents: see unassigned inbox summary each morning
Support agents find unassigned inbox conversations buried overnight, risking SLA breaches and customer churn. Post a daily summary to the channel so agents and sales assign conversations before work.
Overview
Unassigned conversations left overnight create SLA risk and erode customer trust. This workflow delivers a concise morning digest into your channel so support agents and sales claim and act on conversations before the workday, producing faster response times and zero missed follow-ups.
Notable Features
- Post daily summary to channel
- Flag high-priority unassigned conversations
- Create clickable assignment links