Support agents prioritize follow-ups with real-time call-status alerts

Support agents miss long, rejected, and unanswered calls, leaving conversations unresolved. It adds call-status metrics to conversations so agents prioritize follow-up and resolve issues faster.

Overview

Support agents often lose sight of missed and rejected calls, leaving conversations unresolved and customers frustrated. Surfacing call-status metrics directly on the conversation ensures agents prioritize follow-up, reduce missed callbacks, and deliver faster, more consistent issue resolution.

Notable Features

Attach call metrics to conversations
Flag missed, rejected, and long calls
Surface priority for agent follow-up