Stop wrong shipments and hold orders for ops

Operations coordinators see urgent order edits buried in support tickets, leading to incorrect shipments. It tags and holds the order and notifies warehouse so fixes happen before dispatch.

Overview

Missed urgent order edits send wrong items and create returns—operations teams need a reliable pause mechanism. This workflow tags flagged tickets, places holds in the shipping system, and alerts warehouse staff so fulfillment and support resolve issues before dispatch, ensuring zero missed holds and tighter handoffs.

Notable Features

Tag flagged orders as urgent
Place temporary hold on orders
Notify warehouse and support teams