Stop vendor escalations for marketing support agents now

Support agents at marketing agencies miss merch issue forms, causing delayed replacements and frustrated campaign sponsors. So vendors get escalations and agents can close tickets faster.

Overview

Marketing agencies risk frustrated sponsors when merch defects sit unresolved. This workflow ensures merch-issue forms reach the correct vendor contact and notifies support agents so vendor responses arrive faster and ticket aging stops. Customers report faster handoffs and fewer missed escalations.

Notable Features

Route merch issues to vendor
Notify agents with issue summary
Attach order and file details