Sleep clinic support: prompt patients to upload APAP data
Sleep clinic support: prompt patients to upload APAP data
Support agents miss APAP monitoring when contact updates go unacted, risking therapy gaps. Send personalized SMS after contact changes so patients upload APAP data and care can resume.
Overview
Missed contact updates create blind spots in APAP therapy monitoring and risk interrupted care. This workflow turns CRM contact changes into tailored SMS prompts so patients upload APAP data and support closes monitoring gaps. The result: clear handoffs, fewer missed follow-ups, and more reliable therapy oversight.
Notable Features
- Send personalized SMS prompts
- Filter contact changes by status
- Log SMS activity to patient record