Set ticket to In Progress from contract review
Set ticket to In Progress from contract review
Your contract review events don't move correlated service tickets, leaving agents without context and delaying onboarding handoffs. Tickets update to In Progress, enabling agents to start triage same day.
Overview
When contract reviews advance without an automated signal, service desk work stalls and onboarding slips. This flow pushes the linked ticket into In Progress so agents begin triage immediately, reducing manual handoffs and enabling same-day action.