Set ticket follow-up date from webhook for auto-follow
Set ticket follow-up date from webhook for auto-follow
Your ticket webhook payloads often miss follow-up dates, so agents lack next-action context and SLAs get pressured. Set next-action dates automatically so follow-ups happen same day.
Overview
Incoming webhook events that set tickets to auto-follow often arrive without a scheduled next action, leaving agents unsure what to do. This flow writes a computed next-action date to the ticket and routes by status so agents get clear priorities and follow-ups happen same day.