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Set ticket classification and priority from new tickets

Set ticket classification and priority from new tickets

Your support tickets lack consistent classification and priority, delaying routing of fraud-related cases. The flow assigns classifications and priority so agents triage high-risk reports same day.

Set ticket classification and priority from new tickets

Overview

Support queues without consistent classification create routing gaps and slower responses for enterprise fraud incidents. This flow applies AI-driven labels and sets ticket priority so agents and triage coordinators can act on high-risk reports the same day.

Set ticket classification and priority from new tickets