Set SMS subscription from ticket webhook on contact
Set SMS subscription from ticket webhook on contact
Your tickets include SMS opt-in changes but often lack normalized phone data, leaving contact opt-ins stale. Updates contact SMS status so agents have accurate opt-ins within minutes.
Overview
Support ops teams often spend time correcting opt-ins and chasing phone data; this workflow normalizes incoming phone inputs, updates or creates CRM contacts, and flags tickets missing phone numbers. That reduces manual edits and ensures agents have compliant opt-in data within minutes.