Set phone routing by hour for support queues
Set phone routing by hour for support queues
Phone routing sending calls to wrong groups outside business hours leaves queues understaffed and callers on hold. Switch routing by hour so agents receive calls in the correct queue within minutes.
Overview
When phone routing is static, calls land in the wrong queue and agents miss important interactions. This flow flips the active phone number's routing at configured hours so calls reach the assigned queue immediately, reducing misroutes within minutes.