Set initial ticket status on new board items
Set initial ticket status on new board items
When incident tickets arrive on your board without a status, items go untriaged and response stalls. Get new items into a consistent triage status immediately so engineers can prioritize same day.
Overview
Untriaged tickets create friction and slow incident response; this sets a predictable triage state for every new item so engineers see prioritized work immediately. That clarity reduces manual labeling and helps incidents get addressed same day.