Set first outbound date on complaint conversation records
Set first outbound date on complaint conversation records
Complaint conversations lack a first outbound timestamp, leaving support teams without clear response context. Adding the first outbound date gives support leads instant timeline visibility same day.
Overview
When complaint threads miss their first outbound timestamp, dispute triage and SLA reporting require time-consuming manual lookups. This flow writes the first outbound date onto each case so support ops and dispute leads see clear timelines and can act same day.