Set day-end shift flag for routing and services
Set day-end shift flag for routing and services
Your shift state remains active after hours, causing routing to point to the wrong team. Flip the state to OFF each weekday so on-call engineers and routing reflect correct coverage before next shift.
Overview
When the central shift state isn't flipped at day end, routing and on-call tools keep sending alerts to the wrong place. This flow guarantees the shift state is set to OFF at close so engineers and routing reflect accurate coverage before the next shift.