Set chat coverage status from calendar chat events
Set chat coverage status from calendar chat events
Your scheduled chat events don't update team presence, leaving reps unclear on who is handling live chats. Set status automatically at chat start to provide visibility within minutes.
Overview
When scheduled chat coverage isn't reflected in presence, reps scramble and customers wait during handoffs. This workflow makes presence updates automatic at chat start and clears them at end, giving shift leads immediate coverage visibility within minutes.